Phone Systems

Avaya IP Office

The solution is Avaya IP Office.  IP Office is easy to deploy or upgrade, use and manage, scales for one site or multiple offices, and features world-class customer engagement and effective team engagement solutions. The newest release features:

Improves Employee Productivity

  • Keep employees instantly in touch with one single number
  • Enable staff to work remotely with the same communications options as when they’re in the office
  • Allow employees to use any mobile or home phone number as an office phone extension
  • Encourage working from home to prevent “presenteeism” — loss of productivity caused by employees who come to work sick, can’t perform at their potential and pass along germs.

Save on Costs

  • IP Office has on average 25% lower Total Cost of Ownership (TCO) than comparable solutions, according to a recent Tolly Group report.
  • Handle more calls with fewer people on staff with self-service options for customers.
  • Lower mobile phone and telecommuter long-distance charges by routing calls through your system.
  • Rely on a built-in conferencing bridge to eliminate the need for expensive third-party conferencing systems.
  • Take advantage of more flexible and lower cost IP-based voice network options.
  • Reduce TCO and stay current with the latest updates for the most scalable, cost-effective solution.

 

Helps you Engage with Customers Better

  • Calls get through quickly to the right person — IP Office has powerful skills-based routing options to get calls to the right person even if that person is remote.
  • Go beyond voice by adding web chat, email and fax seamlessly with IPO Contact Center.
  • Get reporting tools to show you how well your business is supporting your customers