Teleco Leverages New Artificial Intelligence (AI) to Protect Small to Mid-Sized Companies From the Latest AI Phishing Attacks

Leading Managed Technology Services Provider Helps To Secure Organizations

THUNDER BAY, ON – September  29, 2023 – TELECO, a leading Managed Technology Services Provider  (MTSP), announced today that the company is protecting small to  medium-sized businesses (SMBs)  from the latest style of cyberattack.  While phishing has long been a  method used by cybercriminals, new  developments in AI have made it  easier for cybercriminals to disguise  their phishing attempts, which is  making it much more challenging for  businesses to stay protected through  conventional means. While most  organizations offer cybersecurity  training to employees or utilize  “post-delivery” email filtration tools,  human error is still the leading cause  of breach. TELECO is leveraging AI  inbox filtration software to help  business owners eliminate phishing  attacks from ever reaching employee  inboxes in the first place, so this risk  is completely eliminated. 

Cybercriminals are growing more sophisticated in their methods  of attack and business owners need  to understand which tools are  necessary to protect their organizations. While business  owners typically engage employees  in cybersecurity training modules,  unfortunately those trainings have deteriorating benefits over time,  where even after only a few months, retention drops off. According to the 2021 Verizon Data Breach Investigations Report (DBIR), “85%  of breaches involve ‘the human  element’” and it’s no secret that  “Bob from shipping” will never be as  capable of detecting phishing  attempts when compared to an AI email filtration system. With human  error accounting for 85% of phishing  attacks, it’s vital that companies  learn how to leverage AI for their  benefit, in order to compete with the  technology of cybercriminals. Penny Belluz, Director of Operations of  TELECO, stated, “You don’t bring a knife to a gunfight. Nor should you try to fight AI hackers without AI tools on your side.”

Phishing has been around for  decades, however, content generating  AI, like ChatGPT, have made it  much more difficult for the average  user to detect phishing emails in the  modern age. In the past, it was  relatively easy for an end user/employee to read a fraudulent  email and to detect it because there  was often awkward, non-native  phrasing or slight misspellings in the  email which would indicate that it  was not credible. However, now that  cybercriminals can ask AI to  proofread and edit their messages so  there are no grammatical errors,  misspelled words, and the tone  sounds just like a native-speaker, it  will become much more challenging  for employees to accurately discern  fraudulent emails from real emails in  the near future.

TELECO is combatting AI phishing by using AI-based detection  methodologies which can automatically detect whether or not  an email is coming from a credible  source or not. More importantly, it also removes fraudulent emails “pre delivery” instead of “post-delivery,”  as is standard amongst most newer  types of commonly used phishing  prevention systems. When the IT  department can eliminate the human  element from making any errors  whatsoever, needless to say, this  improves the cybersecurity of any  organization. This is particularly  crucial because if an organization  utilizes a post-deliveryemail  filtration software, there’s still a  small window of opportunity for a  fast-responding employee to  unknowingly expose the company  network to vulnerabilities, before the  software can remove the email from  their inbox.

TELECO‘s software also does double duty, by constantly surveying  the company network to track if  company data is being improperly  secured. For example, “Bob from  Shipping” might be storing company  files on a personal Dropbox/Google  Drive account, which will need to be  secured at the same level as other  data storage centers TELECO’s software can immediately detect if employees are storing company data  on unsecured servers/locations and  notify network administrators so they  can address the issue before the company is exposed to a completely  unnecessary breach.

“AI is both a blessing and curse  for business owners,” added Ms. Belluz. “Our job is to sift through all  of the emerging technologies and to  deliver simple IT solutions to  businesses that need to scale safely,  efficiently and securely.”


TELECO is a locally owned  Managed Technology Service  Provider, committed to delivering innovative and cutting-edge solutions  and products in Thunder Bay and  Northwestern Ontario since 1985. A  lot has changed in 38 years and we  are proud of how we have evolved to  understand our clients’ needs and  assist them to implement and  maintain technology to benefit their business.

As an outsourced Managed Technical Service Provider, we give  businesses a lower cost alternative  and a higher level of service. We are  here to offer scalable solutions to  help simplify and alleviate the IT issues that come with running a business. We strive to make your business our business and help clients with a proactive approach to  all their IT spending by creating a  reachable technology roadmap that is  affordable. Our goal is to help  business owners take control of their  IT budget instead of being reactive. Working with you we  create a strategic plan for all your  technology for immediate improvements and sustainable  growth over time.