Staff Bio’s

Frank Littlefield

Frank Littlefield

President for Landline and Wireless Divisions

The most rewarding part of my role is knowing that we created something that gainfully employs approximately 25 people (at one time when we owned the stores in the western provinces, it was close to 100) and most have families in this community and this is how they are supported.

Teleco™ also supports many great causes here in Thunder Bay and this, too, is very rewarding to give back to the community we were raised and love.

I enjoy, first and foremost, the people I work with and second, the business is in a continuous state of change, so there is something new every day.

In my spare time, I enjoy camp, golf, Arizona, and spending time with my family.

Read Frank’s Story

I’ve been with Teleco™ since: 1985

Penny Belluz

Penny Belluz

Director of Operations

Penny.Belluz@teleco.ca

807-346-7294

I am a passionate business professional dedicated to delivering exceptional customer service and promoting a culture of health and wellness within Teleco, a leading technology company. Our primary focus is making technology easy for small businesses, enabling them to concentrate on their core competencies and effectively run their operations. At Teleco, we understand small businesses’ unique challenges in today’s fast-paced digital landscape. That’s why we specialize in providing comprehensive technology solutions tailored to their needs. Our expertise encompasses a range of essential tech services, including business phone systems, data cabling, IT services, cybersecurity, and building security.

We take pride in simplifying complex technological concepts and delivering user-friendly solutions that empower small businesses to thrive. By leveraging our extensive knowledge and experience, we enable our clients to harness the power of technology effectively, streamline their operations, and enhance their overall productivity.

In addition to our commitment to technological excellence, we are equally dedicated to the well-being of our employees and the community we serve. As an active volunteer in the community and a Board member of Out Kids Count, a non-profit organization, I am proud to contribute to the betterment of society outside our business operations.

Within Teleco, we foster a culture of collaboration, innovation, and continuous improvement. Our team of experts works tirelessly to stay at the forefront of technological advancements, ensuring we provide our clients with the most up-to-date and cutting-edge solutions. By offering a comprehensive suite of services, we are a trusted partner for small businesses, delivering customized solutions that meet their unique requirements and contribute to their long-term success.

I am honoured to be part of the Teleco team, a company that combines technological expertise with a genuine commitment to customer service, employee well-being, and community engagement. Together, we strive to simplify technology for small businesses and give back to our community.

Outside of Teleco, I find fulfillment in volunteering, engaging in various sporting activities, and cherishing moments with my loved ones at our camp.

I’ve been with Teleco since: November 3, 1996

Certifications:  Avaya Scopia™ Solution, Avaya SME Communications, Avaya Contact Center Solutions for IP Office, Avaya IP Office™ Platform, Health and Safety Awareness Training for Workers, Health and Safety Awareness Training for Supervisors, WHMIS Training, First Aid Training, Continuum Cybersecurity Certification

Ryan Johnson

Ryan Johnson

Director of Sales and IT

Ryan.Johnson@teleco.ca

807-346-7280

The most rewarding part of my job is designing solutions for our customers that leverage new technology. The sense of accomplishment that comes from helping to make my customers more profitable and competitive in their space is what keeps me fully engaged in my industry.

When you are able to achieve a great sense of accomplishment at work while pairing that with a truly incredible organization, the sky is the limit for success. Teleco has been and will continue to be a pillar in our market because of the people we employ and the shared vision of exceptional customer experiences.

In my free time I most enjoy spending time with my three young children, they are full of life and keep me young at heart. I enjoy most outdoor sports with the most recent interest in improving my golf game!

I’ve been with Teleco since: February 2012

Certifications:

  • Avaya: SMB Sales & Design
  • Avaya: Midmarket Sales & Design
  • Avaya: Video Conferencing Sales & Design
  • HPE: Networking Sales & Design
  • HPE: Printers Sales & Design
  • HPE: Server Sales & Design
  • WatchGuard: Networking Sales & Design
  • Cisco: Networking Sales & Design
  • Cisco: BE4k Sales & Design
  • Microsoft: OLP Sales & Design
  • Microsoft: Office 365 Sales & Design
  • Cloud: VOIP & Workspace Sales & Design
  • Ubiquiti: Wireless P2P Sales & Design
  • Structure Data Cabling: Copper & Fiber Sales & Design
  • Continuum Cybersecurity Certification

Sales Staff

Spencer Graham

Spencer Graham

Business Account Manager

Book a MeetingSpencer.Graham@teleco.ca
807-346-7266

 

The most rewarding aspect of my job is interacting with our clients and providing them with solutions to help them grow their business.

What separates TELECO from the competitors? It all starts with our team! TELECO is a great place to work because of our team/ family environment. This is reflected in how we approach and communicate with our clients to ensure total satisfaction.

In the winter you can probably find me at the local outdoor hockey rink and in the summer on the golf course. I enjoy spending as much time as I can outside. I’m a huge Ottawa Senators fan as I grew up in that area. I enjoy travelling and spending time with family.

Favourite quote:
“You miss 100% of the shots you don’t take.” – Wayne Gretzky

I’ve been with Teleco™ since: March 17th, 2016

Certifications/Designations

  • AXIS Certified Professional

Chelsea Siver

Chelsea Siver

Business Account Manager

Teleco prioritizes exceptional customer service by offering personalized solutions tailored to the unique needs of each client. It is refreshing to be a part of a company that truly puts the client first.

Being new to the tech space, I am exceedingly grateful for all the opportunities to learn and grow; and no shortage of friendly coworkers to lend a hand when needed.

In my spare time I am nearly always shuttling one of my four children to some kind of practice or game, cheering (loudly) them on at football and baseball! I stay involved with the community being a board member of the Thunder Bay Minor Football Association, PIC Committee with Lakehead Public Schools and parent council at C.D Howe.

Richard Martin

Richard Martin

Project Manager

richard.martin@teleco.ca

Certifications/Designations

  • Axis Certified Professional

Gowtham Jaishankar

Gowtham Jaishankar

Business Account Manager

As a recent graduate from Lakehead University where I earned my degree in Information Systems, My educational journey has provided me with a solid foundation in both technology and business. I’ve also had the opportunity to work in both the healthcare and contracting industry, gaining valuable experience in Information Systems and Project Management. When I’m not working, you can catch me working out at the gym and playing basketball on occasion.

I believe that technology goes hand-in-hand with business and it is so important to have a consultant mindset when dealing with clients. Teleco believes in the same and many of our values align within this regard. I’m thrilled to be a part of this team and I look forward to utilizing my unique blend of skills for Teleco’s projects and initiatives.

Favorite Quote: “If my mind can conceive it, if my heart can believe it, then I can achieve it.” – Muhammad Ali

David Miedema

David Miedema

Customer Advocate
Book a meetingDavid.Miedema@teleco.ca

807-346-7284

 

I do various jobs at Teleco including cabling, installing and programming phone systems as well as MACs.

The most rewarding part of my job is there is always something new to learn about.

The best part about working at Teleco is the whole team. If you need help, there is always someone just a phone call way.

In my down time in like to do various hobbies of mine including gaming, playing golf or hockey, but my favourite thing to do is spending time with my family outdoors.

I’ve been with Teleco since: April 15, 2013

Certifications:  Avaya IP Office™ Platform, Belden Fiber Installation, Belden Copper Installation, Systimax SCS Installation and Maintenance, Commscope Uniprise Copper Installation, Commscope Uniprise Fiber Installation, Basic Underground Hard Rock Mine – Common Core program # 770225, Fall Protection Training, POST (Petroleum Oriented Safety Training), Asbestos Awareness Training, Health and Safety Awareness Training for Workers, WHMIS Training, First Aid Training, Confined Space Training, Propane Training, Continuum Cybersecurity Certification

Office Staff

Adriana Crupi

Adriana Crupi

Landline Coordinator - Scheduling

Adriana.Crupi@teleco.ca

807-346-7288

It is great to work for an organization that is family orientated.  I work with an amazing team that I consider family.

Being the voice of TELECO it is very important to make sure we provide great customer service to all of our clients. Every day is a different challenge, having a knowledgeable and caring team to work with helps accomplish solutions for our customers.

My favourite thing to do in my spare time is spend time with my husband, my two sons and have a glass of wine around a fire.  There’s nothing better than cooking homemade Italian food for our family and friends.  I’m active with the community donating my time to local organizations.

I’ve been with TELCO since June 2006.

Felipe Tapia

Felipe Tapia

Accounting Assistant
Mohamed Shajahan

Mohamed Shajahan

Inventory Coordinator
Tyler Friesen, CPA

Tyler Friesen, CPA

Controller

tyler.friesen@teleco.ca

At Teleco, I’m at work behind the scenes. I enjoy working at Teleco because I get to work with the staff
and management to help provide the best solutions possible for clients. It truly feels like “team” work
and I really enjoy the folks that I work with.

The IT & Technology field is always changing so there are always plenty of new challenges and problems
to solve.

When I’m not at work I enjoy playing hockey and really anything sports related. I also really enjoy
volunteering as a sound technician at my church.

I grew up in Northwestern Ontario and attended both Confederation College and Lakehead University
during my post secondary education. I worked as a public accountant and received my CPA designation
before joining Teleco.

Technicians & IT Staff

Gerry Berezowski

Gerry Berezowski

Senior Technician

Gerry.Berezowski@teleco.ca

At Teleco, I’m involved in business phone system design and installation, service, and engineering.

I really like to installing systems that I have designed specifically for a certain customer. After designing the business phone system, also get to install the system which is very gratifying.  I  also like traveling to different towns to work on a job.

I enjoy working at Teleco because I work with the best group of coworkers.

I enjoy camping fishing hunting and trapping.

I’ve been with Teleco since: March 1, 1986

Certifications:  Belden Fiber Installation, Belden Copper Installation, Systimax SCS Installation and Maintenance, Commscope Uniprise Copper Installation, Commscope Uniprise Fiber Installation, Basic Underground Hard Rock Mine – Common Core program # 770225, Fall Protection Training, POST (Petroleum Oriented Safety Training), Asbestos Awareness Training, Health and Safety Awareness Training for Workers, WHMIS Training, First Aid Training, Propane Training, CommScope Certified Installing Premises Cabling Systems ACT1, CommScope Certifying and Troubleshooting Premises Cabling Systems ACTII

David Doliska

David Doliska

Senior Technician
Geoffrey Holtby

Geoffrey Holtby

IT Technician

geoffrey.holtby@teleco.ca

As a technician here at Teleco, I get to work with a variety of different clients every day, helping them with anything from administering their voicemail system, to troubleshooting their computer network, to installing a whole new business phone system or implementing a modern Voice Over IP solution.

That variety is what makes working at Teleco so rewarding. I never know what I’m going to be doing next week, but I know it’s going to be something interesting where I’m helping local businesses solve problems to make sure that the technology they rely on runs as smoothly as possible.

In the time I’ve been working here, I’ve learned new skills, met lots of interesting people and I’m proud to have become part of a fantastic team.

In my spare time, I’m an avid cyclist, an enthusiastic cook, and a dabbler in photography.

I’ve been with Teleco since May 2017

Certifications: Watchguard Network Security Certified, Watchguard Secure Wi-fi Certified, Continuum Cybersecurity Certification

Dhaval Patel

Dhaval Patel

IT Engineer

An international student, I graduated from Confederation College in the ICT Solution for Business program. I possess extensive experience in translating intricate conceptual ideas into user-friendly web and mobile applications, as well as teaching various software development courses. My expertise lies in troubleshooting software code and transitioning outdated software technology into the latest technology.

I am thrilled to have joined Teleco as a Project Engineer since May 6, 2024. Teleco provides me with the opportunity to expand my knowledge base by learning new technologies while fulfilling my responsibilities within the company.

Outside of work, I enjoy spending time at the park for leisurely walks, indulging in video games, and watching cricket matches.

Certifications:
– Bachelor of Science in Computer Science
– Postgraduate in ICT Solution for Business

Lawrence Mironsky

Lawrence Mironsky

Senior Technician

Lawrence.Mironsky@teleco.ca

The best part of my job is when my customers are happy with the outcome of the issue they reported. Teleco™ has lots of fun people to work with. Away from work, I spend time camping with my family.

I’ve been with Teleco™ since: November 21, 1991

Certifications:  Avaya IP Office™ Platform, Fall Protection Training, POST (Petroleum Oriented Safety Training, Asbestos Awareness Training, Health and Safety Awareness Training for Workers, WHMIS Training, First Aid Training, Confined Space Training, Propane Training

Sean Andrew-Cotter

Sean Andrew-Cotter

IT Manager

Sean.Andrew-Cotter@teleco.ca

807-346-7287

I am the Information Systems Manager and I program & troubleshoot phone systems, networks, switches, routers, servers—all information system’s stuff

I like helping people and the challenge of developing useful solutions for staff and customers. I enjoy the constant learning of my job.

I like Teleco because it never feels like “work”. I enjoy what I do at Teleco We have great staff support, assistance, and excellent camaraderie.

I like spending time with my kids, curling, vegetable gardening, tinkering with technology, cooking/eating too much :), listening to science, skepticism, history and philosophy podcasts and reading on same topics, working out at the gym, downhill skiing, canoeing, Liverpool FC, da Bears, and classic rock.

Favourite Quotes

A wise man proportions his belief to the evidence.

David Hume

In matters of truth and justice, there is no difference between large and small problems, for issues concerning the treatment of people are all the same.

Albert Einstein

The whole problem with the world is that fools and fanatics are always so certain of themselves, and wiser people so full of doubts.

Bertrand Russell

What you do not wish for yourself, do not do to others.

Confucius

 

I’ve been with Teleco since: January 3, 2010

Certifications: Cybersecurity Fundamentals for Engineers, Avaya IP Office™ Platform, SSCA Sip Training from The Sip School, SSVVP Networking 4 Voice and Video over IP from the Sip School, Health and Safety Awareness Training for Workers

Chris O’Gorman

Chris O’Gorman

Network Engineer

Telecommunications technician by trade. I’ve been installing and servicing radio, camera, security and networking equipment for many years. I enjoy learning new skills to expand my capabilities. Being able to bring a variety of knowledge allows me to be flexible and inventive with the solutions I come up with.

In my home life I enjoy working on a few of my hobbies when I have the time such as becoming a pro home cook, weekend carpenter and Squash player.

Working at Teleco has been great! Great working environment and supportive for continual advancement.

Certifications/Designations

  • Axis Certified Professional
  • Electrical engineering technician program
  • Axis Network video Fundamentals
  • Working at Heights
  • Aerial Platform Training
  • WHMIS

Christy Jacob

Christy Jacob

IT Engineer
Esko Laitinen

Esko Laitinen

Junior Technician

esko.laitinen@teleco.ca

I’m happy to be a part of Team Teleco.  This is a great environment to learn and become well versed with different types of technology.  I love the fact that one day I can be running cable and the next day installing a phone system or security system.  It’s a great organization to grow with and create a long standing career.
In my spare time I like to work with computers, spend time at my camp and work on my car.
Certifications
Working at Heights
Aerial Platform Training
CSA Training
WHMIS
Commscope Installing Premise Cabling systems ACT 1
Commscope Certifying and Troubleshooting Premises Cabling Systems ACT 2
Chris Cannon

Chris Cannon

Senior IT Technician

chris.cannon@teleco.ca

I am pleased to be a part of TELECO where they have a great team environment and friendly working atmosphere.
Their customer-first principles and great attention to detail truly has the customers best interest at the fore and this shows in their quality and commitment to great solutions.

With many years in the IT field, mainly supporting healthcare, I look forward to contributing with the TELECO team to develop solutions that work for the customer, not only for today but into the future.

I’m active within the community, donating time to various local organizations hoping to make a difference in any way. In my spare time you may find me cruising throughout the rural roads of Thunder Bay on my motorcycle with family and friends.

Shane Smith

Shane Smith

HelpDesk Engineer

shane.smith@teleco.ca

Recent Honors Computer Science Graduate from Lakehead University with past software development experience. I’m eager to shift my focus into network administration and information security. Growing up around computers, I’ve always had a particular interest in expanding my knowledge in such a broad subject.

Teleco has a great team environment and gives you the privilege of pursuing your own interests. Teleco encourages you to learn on your own and will help you get valuable certifications. IT is such a broad area and at my position at Teleco, I feel like I’m learning multiple new things each and every day.

In my free time, I enjoy camping, playing video games, personal fitness, and watching american football. Go Vikings!

Certifications

Honors BSc Computer Science

Health and Safety Awareness

Wireless Division

Teresa Brannan

Teresa Brannan

Wireless Business Account Manager

Teresa.Brannan@teleco.ca

I enjoy finding solutions for clients that meet their needs and requirements. Clients leaving Teleco™ with a memorable, positive experience is what makes work fun.

The best thing I like about working at Teleco™ is the team atmosphere and meeting new people on a daily basis.

I have two dogs and love spending as much time with them possible. Family is very important to me. My family lives out of town but cherish any time I do get to spend with them. I enjoy spending time outdoors, walking, swimming and camping when I get a chance and love to travel.

I’ve been with Teleco™ since: March 25, 1999

Jonathon Taylor

Jonathon Taylor

Retail Sales Manager

Jonathon.Taylor@teleco.ca

I’ve been with Teleco for a while now and I enjoy seeing the difference we put on clients faces each and everyday when we are able to help them get the best phone and plan for their needs.

I’ve been fortunate enough to take several training classes with Apple Canada and have earned the designations of Apple Master and Apple Product Professional. These training sessions have
given me extensive knowledge surrounding the entire Apple Ecosystem, meaning that I am able to figure out and solve most issues that arise within the Apple Ecosystem.

Having different clients from all walks of life come into the store everyday and hearing their stories; and knowing that I have done everything I can to make their experience the best it can be, is
probably the best part of my job.

I do a lot of traveling each year, mostly within Canada but occasionally overseas; the best spot I’ve visited so far is Lucern, Switzerland. The crisp mountain air, the beautiful landscapes and
the friendly people made this my favourite place to visit so far. The next big trip I am saving up for is to visit Phuket and Chiang Mai, Thailand.

I’ve been with Teleco™ since: December 8, 2015

Evan Littlefield

Evan Littlefield

Wireless Sales Consultant
Working with the team at Teleco has really provided me with an understanding of the way customer service should be demonstrated. I enjoy providing the easiest and seamless interactions with customers, making sure they enjoy not only their potential new cellular device, but ultimately their time spent with us here at Teleco.

On my days off, I enjoy spending as much time as possible at any one of the golf courses in town. You will either find me teaching, or testing my own skills as I have been a teaching & playing professionally since 2017. This has allowed me the opportunity to compete in the STAAL Foundation Open at Whitewater Golf Club, as well as other events across North America. Off the course, I will have my feet up out at camp, taking the dog for a walk, or enjoying time spent with my family.

I attended Western New Mexico University for general business while playing NCAA Athletics, graduated from Niagara College with a Professional Golf Management Degree as well as a Business Diploma in 2016.

I have been working with Teleco since December 2019, learning something new from our great staff here every day as well as expanding my knowledge of cellular devices and services.

Whether you are looking for a new cell phone, some information to keep you up to date, or a friendly face to chat about the 84 at Strathcona, come on down and say hi at Teleco!

Parth Pathak

Parth Pathak

Retail Sales Consultant

My name is Parth Pathak and I have done my Digital Marketing from Confederation College. I came to Canada in 2019 and loved Thunder Bay a lot. I moved to Toronto for a couple of months but did not like it there with all the traffic and chaos. So, I came back to Thunder Bay and started working for Subway.

I have just started working here at Teleco and I already feel at home with the atmosphere. I try to stick to the one rule that I always follow: “Keep the customer happy and satisfied.” I will try that everyday here at the store.

I am more of a nature person so, I usually go sightseeing, hiking, or camping at our beautiful nature places or at conservation areas. I also like to take pictures of nature that goes directly on to my Instagram profile. Along with that, I love travelling and have been to almost all the parts of Canada.

Looking forward to grow myself and achieve everything that I can.

I have been at TELECO since August 16 2022.

David Okougha

David Okougha

Retail Sales Consultant

I have been working at Teleco wireless for a couple of months now and I would say that working here has been a great experience so far. I enjoy interacting with customers which makes working at Teleco all the more enjoyable. It is always nice being able to put a smile on a customers face after sorting out a technical problem or even helping them to get better deals on their services. I also noticed that Teleco has a lot of regular customers whom I am familiar with now and it is always a nice interacting with them.

I am currently a student enrolled in Lakehead University and in my final year as a geology major. I enjoy being outdoors and actively working due to my energetic nature. I am working part-time in Teleco as it can be coordinated with my school schedule.

My main reason that I believe I am a great fit for Teleco wireless is that I am very knowledgeable about technology and mobile devices which makes it easy for me to help the customers in their decisions as it relates to their device needs. I also find it easy to adapt to and understand new device releases as I study them in my free time as a hobby.

It will be great to see what the future holds for me and I am glad to have Teleco as a part of my journey.

I have been with TELECO since May 16 2022.