Staff Bio’s

Frank Littlefield

Frank Littlefield

President for Landline and Wireless Divisions

The most rewarding part of my role is knowing that we created something that gainfully employs approximately 25 people (at one time when we owned the stores in the western provinces, it was close to 100) and most have families in this community and this is how they are supported.

Teleco™ also supports many great causes here in Thunder Bay and this, too, is very rewarding to give back to the community we were raised and love.

I enjoy, first and foremost, the people I work with and second, the business is in a continuous state of change, so there is something new every day.

In my spare time, I enjoy camp, golf, Arizona, and spending time with my family.

Read Frank’s Story

I’ve been with Teleco™ since: 1985

Penny Belluz

Penny Belluz

Director of Operations

Penny.Belluz@teleco.ca

807-346-7294

It’s great to work for a local organization with a team that cares about what we do for our customers.

The most rewarding part of my job is hearing feedback in the community about a great customer service experience they had with one of our Teleco team members.

It’s these things that makes me proud to be part of an organization where everyone works together to provide the best customer experience and recognizes that it’s the small things that make a difference. Each of us regardless of position depends on each other for our success and ultimately separates us from our competition.

The best thing about working at Teleco is the ability to react quickly and implement change if it benefits our clients. We don’t have a lot of red tape and if it’s great that we can organically alter or modify our processes if it’s for the best interest of our customers.

We are in the communication industry which is constantly changing and improving and we need to adapt with it to also improve and be efficient, effective and transparent with the services we provide our customers. I also like the fact that every member of our team is a valued member and not just an employee with an employee number. I know their families and what they like to do in their spare time and at Teleco we try to empower a work-life balance approach. Work is important but so is family!

My favourite thing to do in my spare time is spend time with my husband and my two sons at our camp. There’s nothing better than being out there with them fishing, spending quality time with other family members and friends and a nice glass of wine.

I’ve been with Teleco since: November 3, 1996

Certifications:  Avaya Scopia™ Solution, Avaya SME Communications, Avaya Contact Center Solutions for IP Office, Avaya IP Office™ Platform, Health and Safety Awareness Training for Workers, Health and Safety Awareness Training for Supervisors, WHMIS Training, First Aid Training, Continuum Cybersecurity Certification

Ryan Johnson

Ryan Johnson

Director of Sales and IT

Ryan.Johnson@teleco.ca

807-346-7280

The most rewarding part of my job is designing solutions for our customers that leverage new technology. The sense of accomplishment that comes from helping to make my customers more profitable and competitive in their space is what keeps me fully engaged in my industry.

When you are able to achieve a great sense of accomplishment at work while pairing that with a truly incredible organization, the sky is the limit for success. Teleco has been and will continue to be a pillar in our market because of the people we employ and the shared vision of exceptional customer experiences.

In my free time I most enjoy spending time with my three young children, they are full of life and keep me young at heart. I enjoy most outdoor sports with the most recent interest in improving my golf game!

I’ve been with Teleco since: February 2012

Certifications:

  • Avaya: SMB Sales & Design
  • Avaya: Midmarket Sales & Design
  • Avaya: Video Conferencing Sales & Design
  • HPE: Networking Sales & Design
  • HPE: Printers Sales & Design
  • HPE: Server Sales & Design
  • WatchGuard: Networking Sales & Design
  • Cisco: Networking Sales & Design
  • Cisco: BE4k Sales & Design
  • Microsoft: OLP Sales & Design
  • Microsoft: Office 365 Sales & Design
  • Cloud: VOIP & Workspace Sales & Design
  • Ubiquiti: Wireless P2P Sales & Design
  • Structure Data Cabling: Copper & Fiber Sales & Design
  • Continuum Cybersecurity Certification

Sales Staff

Spencer Graham

Spencer Graham

Customer Relationship Manager

Book a MeetingSpencer.Graham@teleco.ca
807-346-7266

 

The most rewarding aspect of my job is interacting with our clients and providing them with solutions to help them grow their business.

What separates TELECO from the competitors? It all starts with our team! TELECO is a great place to work because of our team/ family environment. This is reflected in how we approach and communicate with our clients to ensure total satisfaction.

In the winter you can probably find me at the local outdoor hockey rink and in the summer on the golf course. I enjoy spending as much time as I can outside. I’m a huge Ottawa Senators fan as I grew up in that area. I enjoy travelling and spending time with family.

Favourite quote:
“You miss 100% of the shots you don’t take.” – Wayne Gretzky

I’ve been with Teleco™ since: March 17th, 2016

David Miedema

David Miedema

Customer Sales Advocate
Book a meetingDavid.Miedema@teleco.ca

807-346-7284

 

I do various jobs at Teleco including cabling, installing and programming phone systems as well as MACs.

The most rewarding part of my job is there is always something new to learn about.

The best part about working at Teleco is the whole team. If you need help, there is always someone just a phone call way.

In my down time in like to do various hobbies of mine including gaming, playing golf or hockey, but my favourite thing to do is spending time with my family outdoors.

I’ve been with Teleco since: April 15, 2013

Certifications:  Avaya IP Office™ Platform, Belden Fiber Installation, Belden Copper Installation, Systimax SCS Installation and Maintenance, Commscope Uniprise Copper Installation, Commscope Uniprise Fiber Installation, Basic Underground Hard Rock Mine – Common Core program # 770225, Fall Protection Training, POST (Petroleum Oriented Safety Training), Asbestos Awareness Training, Health and Safety Awareness Training for Workers, WHMIS Training, First Aid Training, Confined Space Training, Propane Training, Continuum Cybersecurity Certification

Mitchell Robinson

Mitchell Robinson

Business Account Manager

Book a meetingmitchell.robinson@teleco.ca

807-346-7260

 

Sales have always been a passion of mine across my professional career and continue to reflect that by joining the sales team here at Teleco. Being a 4th generation resident of Thunder Bay, Thunder Bay is a place I am passionate about and reflect that in my sales approach of ensuring that local businesses are provided with financial savings and a high quality of customer service.

Teleco is a place that I feel I fit in perfectly due to the similar qualities that every member of our team has towards the commitment to the customer. It is an establishment that is continuing to find ways to stay ahead of the competition, provide unparalleled customer support, and has shown throughout the years their willingness to give back to the community.
In my free time, I enjoy spending time on the golf course, cooking or grilling something on the bbq, taking my dog around Boulevard Lake, and cheering my Toronto Maple Leafs on to (hopefully) winning the Stanley Cup in my lifetime.

Office Staff

Adriana Crupi

Adriana Crupi

Landline Coordinator - Scheduling

Adriana.Crupi@teleco.ca

807-346-7288

It is great to work for an organization that is family orientated.  I work with an amazing team that I consider family.

Being the voice of TELECO it is very important to make sure we provide great customer service to all of our clients. Every day is a different challenge, having a knowledgeable and caring team to work with helps accomplish solutions for our customers.

My favourite thing to do in my spare time is spend time with my husband, my two sons and have a glass of wine around a fire.  There’s nothing better than cooking homemade Italian food for our family and friends.  I’m active with the community donating my time to local organizations.

I’ve been with TELCO since June 2006.

Liz Johnson

Liz Johnson

Office Administrator

liz.johnson@teleco.ca

807-346-7293

I like working at Teleco because it’s a family-orientated workplace and have amazing co-workers that I consider as family. I also love that Teleco is very flexible and will work with every single employee when it comes to your personal or work matter. As a mom of three, Life can get very busy, so I appreciate that they work around my kids schedule if possible.

My role at Teleco is Admin Invoicing Clerk. I receive payments and in charge of posting into our system. I also work closely with Adriana to help with answering calls and assisting customers with any concerns they may have. I’m also responsible for some accounting duties and Payroll.

 I love Teleco because everyone cares and looks out for each other. Teleco does a lot of Volunteering, and I think in the world that we live in today is important to give back to those who are less fortunate.

My favorite hobbies are spending time with my 3 kids and husband. I also enjoy going to my workout classes.

Michael Gratton

Michael Gratton

Inventory Manager

Michael.Gratton@teleco.ca

807-346-7283

I like the the constant learning at Teleco™ and everyday there is something new to figure out.

I like working here because of the people and atmosphere. It’s amazing and it is always a fun day at work. Oh…and the BBQs!

Most of my spare time is spent with my family.  Having twins is sure keeping me on my toes.

I’ve been with Teleco™ since: January 9, 2012

Certifications: Commscope Broadband Cabling Infrastructure Specialist, Commscope Data Center Cabling Specialist

Technicians

Rob McLennan

Rob McLennan

Senior Technician

rob.mclennan@teleco.ca

I am a senior Landline technician and specialize in phone system installs, moves, adds and changes as well as data cabling.  The most rewarding part of my job is to see a happy customer after a service has been completed for them. What I like the best about working at Teleco™ is the small company feel.  If there is a problem or issue to be dealt with, you can just walk across the office and speak face-to-face with the person involved.

In my off time I like to spend time with my family at our cottage in the Ignace area. We love to fish and bird hunt there.

I’ve been with Teleco™ since: December 15, 1985

Certifications:  Avaya IP Office™ Platform, Belden Copper Installation, Systimax SCS Installation and Maintenance, Commscope Uniprise Copper Installation, Commscope Uniprise Fiber Installation, Fall Protection Training, POST (Petroleum Oriented Safety Training, Asbestos Awareness Training, Health and Safety Awareness Training for Workers, Health and Safety Awareness Training for Supervisors, WHMIS Training, First Aid Training, Confined Space Training, Propane Training

Gerry Berezowski

Gerry Berezowski

Senior Technician

Gerry.Berezowski@teleco.ca

At Teleco, I’m involved in business phone system design and installation, service, and engineering.

I really like to installing systems that I have designed specifically for a certain customer. After designing the business phone system, also get to install the system which is very gratifying.  I  also like traveling to different towns to work on a job.

I enjoy working at Teleco because I work with the best group of coworkers.

I enjoy camping fishing hunting and trapping.

I’ve been with Teleco since: March 1, 1986

Certifications:  Belden Fiber Installation, Belden Copper Installation, Systimax SCS Installation and Maintenance, Commscope Uniprise Copper Installation, Commscope Uniprise Fiber Installation, Basic Underground Hard Rock Mine – Common Core program # 770225, Fall Protection Training, POST (Petroleum Oriented Safety Training), Asbestos Awareness Training, Health and Safety Awareness Training for Workers, WHMIS Training, First Aid Training, Propane Training, CommScope Certified Installing Premises Cabling Systems ACT1, CommScope Certifying and Troubleshooting Premises Cabling Systems ACTII

Lawrence Mironsky

Lawrence Mironsky

Senior Technician

Lawrence.Mironsky@teleco.ca

The best part of my job is when my customers are happy with the outcome of the issue they reported. Teleco™ has lots of fun people to work with. Away from work, I spend time camping with my family.

I’ve been with Teleco™ since: November 21, 1991

Certifications:  Avaya IP Office™ Platform, Fall Protection Training, POST (Petroleum Oriented Safety Training, Asbestos Awareness Training, Health and Safety Awareness Training for Workers, WHMIS Training, First Aid Training, Confined Space Training, Propane Training

IT Staff

Sean Andrew-Cotter

Sean Andrew-Cotter

IT Manager

Sean.Andrew-Cotter@teleco.ca

807-346-7287

I am the Information Systems Manager and I program & troubleshoot phone systems, networks, switches, routers, servers—all information system’s stuff

I like helping people and the challenge of developing useful solutions for staff and customers. I enjoy the constant learning of my job.

I like Teleco because it never feels like “work”. I enjoy what I do at Teleco We have great staff support, assistance, and excellent camaraderie.

I like spending time with my kids, curling, vegetable gardening, tinkering with technology, cooking/eating too much :), listening to science, skepticism, history and philosophy podcasts and reading on same topics, working out at the gym, downhill skiing, canoeing, Liverpool FC, da Bears, and classic rock.

Favourite Quotes

A wise man proportions his belief to the evidence.

David Hume

In matters of truth and justice, there is no difference between large and small problems, for issues concerning the treatment of people are all the same.

Albert Einstein

The whole problem with the world is that fools and fanatics are always so certain of themselves, and wiser people so full of doubts.

Bertrand Russell

What you do not wish for yourself, do not do to others.

Confucius

 

I’ve been with Teleco since: January 3, 2010

Certifications: Cybersecurity Fundamentals for Engineers, Avaya IP Office™ Platform, SSCA Sip Training from The Sip School, SSVVP Networking 4 Voice and Video over IP from the Sip School, Health and Safety Awareness Training for Workers

Chris Cannon

Chris Cannon

Senior IT Technician

chris.cannon@teleco.ca

I am pleased to be a part of TELECO where they have a great team environment and friendly working atmosphere.
Their customer-first principles and great attention to detail truly has the customers best interest at the fore and this shows in their quality and commitment to great solutions.

With many years in the IT field, mainly supporting healthcare, I look forward to contributing with the TELECO team to develop solutions that work for the customer, not only for today but into the future.

I’m active within the community, donating time to various local organizations hoping to make a difference in any way. In my spare time you may find me cruising throughout the rural roads of Thunder Bay on my motorcycle with family and friends.

Geoffrey Holtby

Geoffrey Holtby

IT Technician

geoffrey.holtby@teleco.ca

As a technician here at Teleco, I get to work with a variety of different clients every day, helping them with anything from administering their voicemail system, to troubleshooting their computer network, to installing a whole new business phone system or implementing a modern Voice Over IP solution.

That variety is what makes working at Teleco so rewarding. I never know what I’m going to be doing next week, but I know it’s going to be something interesting where I’m helping local businesses solve problems to make sure that the technology they rely on runs as smoothly as possible.

In the time I’ve been working here, I’ve learned new skills, met lots of interesting people and I’m proud to have become part of a fantastic team.

In my spare time, I’m an avid cyclist, an enthusiastic cook, and a dabbler in photography.

I’ve been with Teleco since May 2017

Certifications: Watchguard Network Security Certified, Watchguard Secure Wi-fi Certified, Continuum Cybersecurity Certification

Wireless Division

Teresa Brannan

Teresa Brannan

Wireless Business Account Manager

Teresa.Brannan@teleco.ca

I enjoy finding solutions for clients that meet their needs and requirements. Clients leaving Teleco™ with a memorable, positive experience is what makes work fun.

The best thing I like about working at Teleco™ is the team atmosphere and meeting new people on a daily basis.

I have two dogs and love spending as much time with them possible. Family is very important to me. My family lives out of town but cherish any time I do get to spend with them. I enjoy spending time outdoors, walking, swimming and camping when I get a chance and love to travel.

I’ve been with Teleco™ since: March 25, 1999

Jonathon Taylor

Jonathon Taylor

Retail Sales Manager

Jonathon.Taylor@teleco.ca

I’ve been with Teleco for a while now and I enjoy seeing the difference we put on clients faces each and everyday when we are able to help them get the best phone and plan for their needs.

I’ve been fortunate enough to take several training classes with Apple Canada and have earned the designations of Apple Master and Apple Product Professional. These training sessions have
given me extensive knowledge surrounding the entire Apple Ecosystem, meaning that I am able to figure out and solve most issues that arise within the Apple Ecosystem.

Having different clients from all walks of life come into the store everyday and hearing their stories; and knowing that I have done everything I can to make their experience the best it can be, is
probably the best part of my job.

I do a lot of traveling each year, mostly within Canada but occasionally overseas; the best spot I’ve visited so far is Lucern, Switzerland. The crisp mountain air, the beautiful landscapes and
the friendly people made this my favourite place to visit so far. The next big trip I am saving up for is to visit Phuket and Chiang Mai, Thailand.

I’ve been with Teleco™ since: December 8, 2015

Haydon Voth

Haydon Voth

Wireless Sales Consultant

Haydon.Voth@teleco.ca

I’ve only recently starting working at Teleco™, and I can already see the numerous reasons why we are the preferred service provider of so many customers. I take pride in knowing that I, as well as the rest of our team, are able to make the process of buying phones and choosing plans so much easier for the public. One of the many rewarding aspects of the job is seeing how happy we make customers by relating to their individual lives and offering our full assistance. It gives me a sense of accomplishment when the customer tells me that they will return whenever they need assistance because they trust our staff over other providers.

When I’m not working at Teleco™, you might find me hiking around the various conservation areas and forests that surround Thunder Bay. On top of hiking, I love photography and music. I generally spend my time taking pictures in nature during the summer, while in the winter I like to stay in and play guitar with my family and friends.

I look forward to expanding my knowledge of the technology that we deal with to the point that I can be a considerable factor in the already stellar reputation that Teleco™ has. Furthermore, I would like to increase my relationship with the company, and more importantly, each individual member of the team.

I’ve been with Teleco™ since: December 11th, 2017

Evan Littlefield

Evan Littlefield

Wireless Sales Consultant
Working with the team at Teleco has really provided me with an understanding of the way customer service should be demonstrated. I enjoy providing the easiest and seamless interactions with customers, making sure they enjoy not only their potential new cellular device, but ultimately their time spent with us here at Teleco.

On my days off, I enjoy spending as much time as possible at any one of the golf courses in town. You will either find me teaching, or testing my own skills as I have been a teaching & playing professionally since 2017. This has allowed me the opportunity to compete in the STAAL Foundation Open at Whitewater Golf Club, as well as other events across North America. Off the course, I will have my feet up out at camp, taking the dog for a walk, or enjoying time spent with my family.

I attended Western New Mexico University for general business while playing NCAA Athletics, graduated from Niagara College with a Professional Golf Management Degree as well as a Business Diploma in 2016.

I have been working with Teleco since December 2019, learning something new from our great staff here every day as well as expanding my knowledge of cellular devices and services.

Whether you are looking for a new cell phone, some information to keep you up to date, or a friendly face to chat about the 84 at Strathcona, come on down and say hi at Teleco!

Manny Rajasekaran

Manny Rajasekaran

Technical Sales Representative

I am currently working in Wireless sales and service with TELECO. This is my first job after I graduated from Lakehead University with my Masters in Electrical Engineering. I am very happy to work with friendly colleagues. The best part of my job is to find and analyze the needs of different customers and update myself to the recent technologies and trends to answers all the queries from customers and help them to make sure that everyone gets the right product with great customer service. I am always willing to learn new technologies and share my knowledge with everyone.

I like watching Sci-fi movies and enjoy playing cricket with friends.

Quote:

” There is nothing wrong with dreaming a luxurious life. what needs to be taken care of is not let need become greed. Because needs can always be met, but greed can never be fulfilled.”

— Rajnikanth 

I have been with TELECO since May 9, 2019