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What is DID or Direct Inward Dialing

DID stands for direct inward dialling. It's a feature a telephone numbers to be associated with one or more telephone lines. DID  allows a personal number to be assigned to each employee without having to have a separate physical phone line. This allows telephone traffic to be split up and managed more easily. It also saves you money. So if your company had…

​Six Keys for Successful Business VoIP Phone Service

Six Keys for Successful Business VoIP Phone Service Business VoIP phone service offers the potential to improve upon traditional phone service and greatly reduce costs for businesses worldwide. Yet, many small and medium business owners remain wary of VoIP technology. This is possibly due to past bad experiences with early and inferior versions of the systems, or because of bad press related…

3 Questions You Need to Ask Before You Get a Business VOIP Provider

Business Phone Services: 3 Questions You Need to Ask Before You Get a Business VOIP Provider A business VOIP service will save you time and money. That's why it is a great move to select a good provider for your business phone services. However, all VOIP providers are not the same. Like most offers in life, there are good deals…

Top 3 Business Phone Features Our Avaya IP Office Customers Love

Good communication systems are crucial for businesses to thrive. Businesses with the best communication systems tend to be the most effective for obvious reasons i.e. client communication can be received effectively and acted upon immediately. At the centre of all communication systems are phone systems. Phone systems are undoubtedly the most effective and popular communication systems because they are fast,…

6 Mistakes You’re Making With Your New Business Phone System That is Costing You Money

You’ve done everything right this time round! You took the advice of a qualified business phone expert and installed the newest and best business phone system you could get your hands on. (This was after a phone business expert carried out a thorough analysis of your business, staff and customer needs as well as your growth potential). In a nutshell,…

Why Voicemail is Good For Your Business

Top 7 Reasons Your Clients want to leave you a voicemail message Some business owners don’t find voicemail good for business. There are a number of reasons behind this the most notable revolving around the fact that some employees use voicemail to hide from calls. Although this is true to some extent in certain office settings, employees (as well as…

Hot desking – login to a phone to make it your own

What is Hot Desking? Hot Desking lets you login to any office phone to make it your own in less than 10 seconds. This avoids reprogramming or re-wiring and gives you access to your extension anywhere in your office. According to Avaya, the award manufacturer of business telephones, "Hot Desking allows users to log in at another phone. Their incoming…

43% Boost in Productivity with a Wireless Headset at Work

Did you know that using a headset can improve your productivity at work? The latest statistics on headset use indicate that headsets can boost productivity in workplaces by approximately 43%. "67% of members in the experimental group reported at least some decrease in the severity of neck, back, and shoulder discomfort." Since it’s inevitable to communicate using your telephone at work,…

Home Automation/IoT

You may have heard some of the hype around home automatation or IoT in the news. When I look at it over the past couple of decades I see that some type of automation has be happening and improving for a while. We have had plug-ins on a timer that can turn devices like lights on at night automatically often…

What Causes Crackling Noise on Phones Lines? Top 6 Causes of Phone Line Noise

Do you experience crackling, static, screeching, popping, buzzing or ''hum'' noises on your phone line? If yes, you have a noisy phone line. Noisy phone lines pose many problems. First and foremost, they make phone conversations difficult (if not impossible). A noisy phone line can also affect your internet performance/speed if you are using a dial-up or DSL connection. It…