Staff Bio’s

Frank Littlefield

Frank Littlefield

President for Landline and Wireless Divisions

Frank.Littlefield@teleco.ca

807-346-7291

The most rewarding part of my role is knowing that we created something that gainfully employs approximately 25 people (at one time when we owned the stores in the western provinces, it was close to 100) and most have families in this community and this is how they are supported.

Teleco™ also supports many great causes here in Thunder Bay and this, too, is very rewarding to give back to the community we were raised and love.

I enjoy, first and foremost, the people I work with and second, the business is in a continuous state of change, so there is something new every day.

In my spare time, I enjoy camp, golf, Arizona, and spending time with my family.

Read Frank’s Story

I’ve been with Teleco™ since: 1985

Penny Belluz

Penny Belluz

Director of Operations

Penny.Belluz@teleco.ca

807-346-7294

It’s great to work for a local organization with a team that cares about what we do for our customers.

The most rewarding part of my job is hearing feedback in the community about a great customer service experience they had with one of our Teleco™ team members.

It’s these things that makes me proud to be part of an organization where everyone works together to provide the best customer experience and recognizes that it’s the small things that make a difference. Each of us regardless of position depends on each other for our success and ultimately separates us from our competition.

The best thing about working at Teleco™ is the ability to react quickly and implement change if it benefits our clients. We don’t have a lot of red tape and if it’s great that we can organically alter or modify our processes if it’s for the best interest of our customers.

We are in the communication industry which is constantly changing and improving and we need to adapt with it to also improve and be efficient, effective and transparent with the services we provide our customers. I also like the fact that every member of our team is a valued member and not just an employee with an employee number. I know their families and what they like to do in their spare time and at Teleco™ we try to empower a work-life balance approach. Work is important but so is family!

My favourite thing to do in my spare time is spend time with my husband and my two sons at our camp. There’s nothing better than being out there with them fishing, spending quality time with other family members and friends and a nice glass of wine.

I’ve been with Teleco™ since: November 3, 1996

Certifications:  Avaya Scopia™ Solution, Avaya SME Communications, Avaya Contact Center Solutions for IP Office, Avaya IP Office™ Platform, Health and Safety Awareness Training for Workers, Health and Safety Awareness Training for Supervisors, WHMIS Training, First Aid Training

Ryan Johnson

Ryan Johnson

Director of Sales and IT

The most rewarding part of my job is designing solutions for our customers that leverage new technology. The sense of accomplishment that comes from helping to make my customers more profitable and competitive in their space is what keeps me fully engaged in my industry.

When you are able to achieve a great sense of accomplishment at work while pairing that with a truly incredible organization, the sky is the limit for success. Teleco has been and will continue to be a pillar in our market because of the people we employ and the shared vision of exceptional customer experiences.

In my free time I most enjoy spending time with my three young children, they are full of life and keep me young at heart. I enjoy most outdoor sports with the most recent interest in improving my golf game!

I’ve been with Teleco since: February 2012

Certifications:

  • Avaya: SMB Sales & Design
  • Avaya: Midmarket Sales & Design
  • Avaya: Video Conferencing Sales & Design
  • HPE: Networking Sales & Design
  • HPE: Printers Sales & Design
  • HPE: Server Sales & Design
  • WatchGuard: Networking Sales & Design
  • Cisco: Networking Sales & Design
  • Cisco: BE4k Sales & Design
  • Microsoft: OLP Sales & Design
  • Microsoft: Office 365 Sales & Design
  • Cloud: VOIP & Workspace Sales & Design
  • Ubiquiti: Wireless P2P Sales & Design
  • Structure Data Cabling: Copper & Fiber Sales & Design

Landline Staff

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Richard Martin

Richard Martin

Business Account Manager

Richard.Martin@teleco.ca

807-346-7260

Most rewarding part of my job would be applying the knowledge I have learned in this new industry to be able to offer a customer the exact solution they need for their needs. Not only meeting but exceeding their expectations in the process.

I love the family/team atmosphere that comes along with working for Teleco™. It is also great working for a locally owned company that has a positive and recognized track record within our community.

I am an active member in the Hillcity Kinsman men’s service group. We spend time organizing/running fundraisers to contribute the proceeds to our local charities.

I also have a 7 year old son who is the biggest part of my life. Being a father and sharing all the moments that come along with that is something that is extremely valuable to me.

Spending time outdoors (winter or summer) is something I take advantage of whenever possible. One last thing would be that I have a passion for building things. Whenever the opportunity comes about to be involved in a building/construction project I am immediately interested…. And when those projects aren’t there waiting to be done I will normally create a new one 🙂

I’ve been with Teleco™ since: October 6, 2014

Certifications:  Avaya SME Communications, Health and Safety Awareness Training for Workers

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Spencer Graham

Spencer Graham

Customer Relationship Manager

The most rewarding aspect of my job is interacting with our clients and providing them with solutions to help them grow their business.

What separates TELECO from the competitors? It all starts with our team! TELECO is a great place to work because of our team/ family environment. This is reflected in how we approach and communicate with our clients to ensure total satisfaction.

In the winter you can probably find me at the local outdoor hockey rink and in the summer on the golf course. I enjoy spending as much time as I can outside. I’m a huge Ottawa Senators fan as I grew up in that area. I enjoy travelling and spending time with family.

Favourite quote:
You miss 100% of the shots you don’t take. – Wayne Gretzky

I’ve been with Teleco™ since: March 17th, 2016

Seija Makelainen

Seija Makelainen

Controller

Seija.Makelainen@teleco.ca

807-346-7290

I’m the controller at Teleco™ and the most rewarding part of my job is that there is always a new project or challenge on the go!

I love the atmosphere at Teleco™ – it’s relaxed, our team is like a tight knit family and I look forward to coming to work everyday.

I was born and raised in Thunder Bay.  I attended Lakehead University and pursued my Chartered Professional Accountant designation while working for a local accounting firm. I love everything about this city and Teleco™ being local was a huge part of my decision to continue my career here.

Outside of work, I’m wear many hats. I’m a musician at heart and have a growing family. I enjoy spending time in the outdoors in the summer and love to relax on the cold winter days. I also enjoy teaching and coaching so I am an active CPA Mentor who coaches students in achieving their CPA designation.

“The only way to do great work is to love what you do. -Steve Jobs”

I’ve been with Teleco™ since: February 17, 2015

Adriana Crupi

Adriana Crupi

Landline Coordinator - Scheduling

Adriana.Crupi@teleco.ca

807-346-7288

Teleco is a family-orientated work place and have amazing co-workers that I consider as family.
Every day is a different challenge but having knowledgeable and caring staff to work with helps
accomplish terrific solutions for our customers.

My role is answering the phone and assisting customers with any concerns they may have.
Work closely with our install team and arrange where they need to be on a daily basis.

Patrick Kirkby

Patrick Kirkby

Junior Technician
Patrick.Kirkby@teleco.ca

The most rewarding part of my job is a large variety of challenging and rewarding work. No job is the same. I’m always learning new things on the job which keeps my mind sharp.

The Teleco staff works well as a tight-knit family. Knowing that I can always rely on my fellow employee,s helps me keep calm in stressful situations.

I like fishing, camping, yard work, building, and family time.

I’ve been with Teleco™ since: November 21, 2011

Certifications:  Belden Fiber Installation, Belden Copper Installation, Fall Protection Training, POST (Petroleum Oriented Safety Training, Asbestos Awareness Training, Health and Safety Awareness Training for Workers, WHMIS Training, First Aid Training, Confined Space Training, Propane Training

David Miedema

David Miedema

Junior Technician
David.Miedema@teleco.ca

I do various jobs at Teleco™ including cabling, installing and programming phone systems as well as MACs.

The most rewarding part of my job is there is always something new to learn about.

The best part about working at Teleco™ is the whole team. If you need help, there is always someone just a phone call way.

In my down time in like to do various hobbies of mine including gaming, playing golf or hockey, but my favourite thing to do is spending time with my family outdoors.

I’ve been with Teleco™ since: April 15, 2013

Certifications:  Avaya IP Office™ Platform, Belden Fiber Installation, Belden Copper Installation, Systimax SCS Installation and Maintenance, Commscope Uniprise Copper Installation, Commscope Uniprise Fiber Installation, Basic Underground Hard Rock Mine – Common Core program # 770225, Fall Protection Training, POST (Petroleum Oriented Safety Training, Asbestos Awareness Training, Health and Safety Awareness Training for Workers, WHMIS Training, First Aid Training, Confined Space Training, Propane Training

Rob McLennan

Rob McLennan

Senior Technician
rob.mclennan@teleco.ca

I am a senior Landline technician and specialize in phone system installs, moves, adds and changes as well as data cabling.  The most rewarding part of my job is to see a happy customer after a service has been completed for them. What I like the best about working at Teleco™ is the small company feel.  If there is a problem or issue to be dealt with, you can just walk across the office and speak face-to-face with the person involved.

In my off time I like to spend time with my family at our cottage in the Ignace area. We love to fish and bird hunt there.

I’ve been with Teleco™ since: December 15, 1985

Certifications:  Avaya IP Office™ Platform, Belden Copper Installation, Systimax SCS Installation and Maintenance, Commscope Uniprise Copper Installation, Commscope Uniprise Fiber Installation, Fall Protection Training, POST (Petroleum Oriented Safety Training, Asbestos Awareness Training, Health and Safety Awareness Training for Workers, Health and Safety Awareness Training for Supervisors, WHMIS Training, First Aid Training, Confined Space Training, Propane Training

Lawrence Mironsky

Lawrence Mironsky

Senior Technician
Lawrence.Mironsky@teleco.ca

The best part of my job is when my customers are happy with the outcome of the issue they reported. Teleco™ has lots of fun people to work with. Away from work, I spend time camping with my family.

I’ve been with Teleco™ since: November 21, 1991

Certifications:  Avaya IP Office™ Platform, Fall Protection Training, POST (Petroleum Oriented Safety Training, Asbestos Awareness Training, Health and Safety Awareness Training for Workers, WHMIS Training, First Aid Training, Confined Space Training, Propane Training

Dan Cross

Dan Cross

Technician Manager
Dan.Cross@teleco.ca

I am a Technician in the Service Department. Service guy so he would not be running cable but would be the guy to fix whatever the customer doesn’t have working at the time – no voicemail, phone that’s dead, no dial tone etc.

The most rewarding part of my job is being able to help people solve their problems.

I love the people I work with. They are what I would call my work family. I also love problem solving. A large part of my day, is finding solutions for different technical issues. It is gratifying to be able to do this on a daily basis.

My interests are spending time at the lake & fishing. I am a big Chicago Bears fan. I also enjoy watching hockey. Go Blackhawks! Each Spring, I coach my kids’ soccer teams. We are always keeping busy with our children’s extracurricular activities. The biggest and best thing for me is spending time with my wife Sue and our three children.

I’ve been with Teleco™ since: April 22, 2013

Certifications:  Avaya IP Office™ Platform, POST (Petroleum Oriented Safety Training, Asbestos Awareness Training, Health and Safety Awareness Training for Workers, WHMIS Training, First Aid Training, Confined Space Training, Propane Training

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Sean Andrew-Cotter

Sean Andrew-Cotter

IT Manager

Sean.Andrew-Cotter@teleco.ca

807-346-7287

I am the Information Systems Manager and I program & troubleshoot phone systems, networks, switches, routers, servers—all information system’s stuff

I like helping people and the challenge of developing useful solutions for staff and customers. I enjoy the constant learning of my job.

I like Teleco™ because it never feels like “work”. I enjoy what I do at Teleco™ We have great staff support, assistance, and excellent camaraderie.

I like spending time with my kids, curling, vegetable gardening, tinkering with technology, cooking/eating too much :), listening to science, skepticism, history and philosophy podcasts and reading on same topics, working out at the gym, downhill skiing, canoeing, Liverpool FC, da Bears, and classic rock.

Favourite Quotes

A wise man proportions his belief to the evidence.

David Hume

In matters of truth and justice, there is no difference between large and small problems, for issues concerning the treatment of people are all the same.

Albert Einstein

The whole problem with the world is that fools and fanatics are always so certain of themselves, and wiser people so full of doubts.

Bertrand Russell

What you do not wish for yourself, do not do to others.

Confucius

 

Sean is an author on the Teleco Blog. Sean’s posts.

I’ve been with Teleco™ since: January 3, 2010

Certifications:  Avaya IP Office™ Platform, SSCA Sip Training from The Sip School, SSVVP Networking 4 Voice and Video over IP from the Sip School, Health and Safety Awareness Training for Workers

Troy Hebert

Troy Hebert

Senior Technician
Troy.Hebert@teleco.ca

The best part of my job is seeing the finished result of any major construction job that Teleco™ is a part of and knowing that I had a hand in it.

The best part of working at Teleco™ is the freedom, flexibility and how everyone is there to support and help out when needed.

I’ve been with Teleco™ since: November 29, 2000

Certifications:  Belden Fiber Installation, Belden Copper Installation, Systimax SCS Installation and Maintenance, Commscope Uniprise Copper Installation, Commscope Uniprise Fiber Installation, Fall Protection Training, POST (Petroleum Oriented Safety Training, Asbestos Awareness Training, Health and Safety Awareness Training for Workers, WHMIS Training, First Aid Training, Confined Space Training, Propane Training.

Gerry Berezowski

Gerry Berezowski

Senior Technician
Gerry.Berezowski@teleco.ca

At Teleco, I’m involved in business phone system design and installation, service, and engineering.

I really like to installing systems that I have designed specifically for a certain customer. After designing the business phone system, also get to install the system which is very gratifying.  I  also like traveling to different towns to work on a job.

I enjoy working at Teleco because I work with the best group of coworkers.

I enjoy camping fishing hunting and trapping.

I’ve been with Teleco™ since: March 1, 1986

Certifications:  Belden Fiber Installation, Belden Copper Installation, Systimax SCS Installation and Maintenance, Commscope Uniprise Copper Installation, Commscope Uniprise Fiber Installation, Basic Underground Hard Rock Mine – Common Core program # 770225, Fall Protection Training, POST (Petroleum Oriented Safety Training, Asbestos Awareness Training, Health and Safety Awareness Training for Workers, WHMIS Training, First Aid Training, Propane Training

Alan Auld

Alan Auld

IT Consultant

I am an IT Consultant here at Teleco.  I’ve carried a Microsoft Certified Systems Engineer certificate since 2001.   Working primarily with our clients there is incredible job satisfaction knowing you made a difference in life as well as their business.  In the ever changing world of IT technology I really enjoy sharing my knowledge and empowering clients to improve their productivity.   Keeping up with the changes requires constant upgrading and learning.  Teleco realizes this and encourages us to stay on top by giving us the time and resources we need to stay current.   Having worked in IT for over 20 years I’ve seen a lot.  There’s nothing better than going to a work environment that fosters growth, has staff you consider friends,  and has a few laughs along the way.  An old friend once told me “If you love what you do it won’t feel like work“.   I’ve been here almost a year and the days are flying by.

While not at Teleco I enjoy shooting breath taking images with my drone, playing my left handed guitar and spending time with my wife and daughter….hmm, maybe I should change the order.  They might be reading this!  Before joining, I read the bio’s of the staff and was intrigued by the family atmosphere here.  It’s all true.

Favourite quote: “You can log off anytime you like, but you can never leave”  Ok, it’s not a quote but it’s a nerd’s interpretation of Hotel California.  Cheers,

Geoffrey Holtby

Geoffrey Holtby

IT Technician

Geoff’s bio goes here

Michael Gratton

Michael Gratton

Inventory Manager

Michael.Gratton@teleco.ca

807-346-7283

I like the the constant learning at Teleco™ and everyday there is something new to figure out.

I like working here because of the people and atmosphere. It’s amazing and it is always a fun day at work. Oh…and the BBQs!

I like spending time with family and taking my dogs for walks.

I’ve been with Teleco™ since: January 9, 2012

Wireless Staff

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Teresa Brannan

Teresa Brannan

Wireless Business Account Manager

I enjoy finding solutions for clients that meet their needs and requirements. Clients leaving Teleco™ with a memorable, positive experience is what makes work fun.

The best thing I like about working at Teleco™ is the team atmosphere and meeting new people on a daily basis.

I have two dogs and love spending as much time with them possible. Family is very important to me. My family lives out of town but cherish any time I do get to spend with them. I enjoy spending time outdoors, walking, swimming and camping when I get a chance and love to travel.

I’ve been with Teleco™ since: March 25, 1999

Jonathon Taylor

Jonathon Taylor

Retail Sales Manager

I’ve been with Teleco for a while now and I enjoy seeing the difference we put on clients faces each and everyday when we are able to help them get the best phone and plan for their needs.

I’ve been fortunate enough to take several training classes with Apple Canada and have earned the designations of Apple Master and Apple Product Professional. These training sessions have
given me extensive knowledge surrounding the entire Apple Ecosystem, meaning that I am able to figure out and solve most issues that arise within the Apple Ecosystem.

Having different clients from all walks of life come into the store everyday and hearing their stories; and knowing that I have done everything I can to make their experience the best it can be, is
probably the best part of my job.

I do a lot of traveling each year, mostly within Canada but occasionally overseas; the best spot I’ve visited so far is Lucern, Switzerland. The crisp mountain air, the beautiful landscapes and
the friendly people made this my favourite place to visit so far. The next big trip I am saving up for is to visit Phuket and Chiang Mai, Thailand.

I’ve been with Teleco™ since: December 8, 2015

Haydon Voth

Haydon Voth

Sales Associate

I’ve only recently starting working at Teleco™, and I can already see the numerous reasons why we are the preferred service provider of so many customers. I take pride in knowing that I, as well as the rest of our team, are able to make the process of buying phones and choosing plans so much easier for the public. One of the many rewarding aspects of the job is seeing how happy we make customers by relating to their individual lives and offering our full assistance. It gives me a sense of accomplishment when the customer tells me that they will return whenever they need assistance because they trust our staff over other providers.

When I’m not working at Teleco™, you might find me hiking around the various conservation areas and forests that surround Thunder Bay. On top of hiking, I love photography and music. I generally spend my time taking pictures in nature during the summer, while in the winter I like to stay in and play guitar with my family and friends.

I look forward to expanding my knowledge of the technology that we deal with to the point that I can be a considerable factor in the already stellar reputation that Teleco™ has. Furthermore, I would like to increase my relationship with the company, and more importantly, each individual member of the team.

I’ve been with Teleco™ since: December 11th, 2017

Mercedes Maarup

Mercedes Maarup

Sales Associate
I am currently a sales consultant with TELECO. I am very grateful to work in such an inclusive environment. The best part of my job is being able to help customers find exactly what they need. I enjoy taking the time to talk to each customer and hear all of their stories, I am fortunate to have such an engaging job.

I am currently a student at Lakehead University, I will be completing my Commerce degree this spring. I am from Thunder Bay and am very fond of the city.

I have been with TELECO since: January 5, 2017

Brandon Somai

Brandon Somai

Sales Associate

I started working at TELECO in February, 2018. I had a great feeling about working here even from the start of my first shift. It’s a great feeling knowing that we at TELECO provide much more than linking communication with everyone. We take the process of purchasing a landline service or wireless service and make it personal to our customers. I get the feeling that every one of us at TELECO take great pride in helping a customer make the best decision going forward. It’s a great  feeling knowing that we treat our customers with the standard that leaves them happy to return and anxious for their next visit. I appreciate the standard that stays constant across TELECO and look forward to working here for a long time.

My life outside of TELECO is simple and simplicity is the ultimate form of sophistication.  I’m relatively new to Thunder Bay, I moved from Brampton, Ontario. I came to Lakehead University to pursue Kinesiology. I’m all about sports, this also goes hand in hand with my competitive attitude around sports. So if you ever want to catch a Saturday night hockey game just let me know!

Technology is forever changing and at times it may be confusing to adapt to those changes. Working at TELECO I can see that as a team we will support each other as well as other customers to make that transition that much easier.

Ross Armstrong

Ross Armstrong

Sales Associate

Working at TELECO over the last several years has been a satisfying and engaging experience.  The staff at TELECO are all extremely friendly and have made the day-to-day operations thoroughly enjoyable.  Outside of work I can be found at my camp or at Lakehead University, where I am currently earning my Bachelors of Education.

I’ve been with TELECO since September 22nd, 2015.