News

Rebooting IP Office

Well, you have been instructed to reboot you phone system either by a Teleco staff or you have a need to reboot due to a programming change. There are a few ways to reboot: Immediate, Timed, or When Free. If you need to reboot without the need to make configuration changes then when in Manager select File ➞ Advanced ➞…

Switching digital extensions in IP Office

Let's suppose that Jane is at extension 2001 and Bob is at extension 2002. Bob and Jane will be switching offices. How do we switch their phone extensions? After logging in to Manager and navigating to Extensions we find the IDs (physical port numbers) for both extensions: All we need to do is swap ID1 extension with ID2 extension and…

I do not like auto attendants

Or at least I used to. Back in the day when phone systems started to become more like computers everyone jumped on the auto attendant bandwagon. They made them more complicated than quantum physics. Callers would get lost in the menus and complain "I just want to talk to a real person". Maybe you remember those days...or still run into…

as a Service

We all use services every day and have been for many decades if not centuries. These services are not electronic. Obvious services such as hydro, water, natural gas and sewer we use all of the time and we pay a monthly recurring bill. We cannot afford or do not have the skills, at least in most cases, to provide these…

One Pipe

One Pipe—and how it helps you with your business phones When I was a kid in elementary school, I remember teachers talking about the idea of having "one pipe" into our houses that would replace TV and phone. I am dating myself a bit because when I was in school the Internet did not exist, at least not for the…

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