News

CAT6/6A data cables are NOT created equally

There is a huge variety of products on the market. You can buy cheap cable at the local hardware store or at many online retailers. There is no governing body that tests cables and stamps them as CAT6 or 6A or has teeth to rectify an abuser of the specification. Buyer beware. Blue Jeans Cable did a test to follow…

How to create a Hot Desk user

Hot Desking allows any one in the office to login to any office phone and use that phone as if it was their own personal office phone. This article will discuss how to set up a Hot Desk user. You need to set up passwords. We have videos below if you prefer to learn through watching. After pulling a config from…

What is Hot Desking?

Hot Desking lets you login to any office phone to make it your own in less than 10 seconds. This avoids reprogramming or re-wiring and gives you access to your extension anywhere in your office. According to Avaya, the award manufacturer of business telephones, "Hot Desking allows users to log in at another phone. Their incoming calls are rerouted to…

Rebooting IP Office

Well, you have been instructed to reboot you phone system either by a Teleco staff or you have a need to reboot due to a programming change. There are a few ways to reboot: Immediate, Timed, or When Free. If you need to reboot without the need to make configuration changes then when in Manager select File ➞ Advanced ➞…

Switching digital extensions in IP Office

Let's suppose that Jane is at extension 2001 and Bob is at extension 2002. Bob and Jane will be switching offices. How do we switch their phone extensions? After logging in to Manager and navigating to Extensions we find the IDs (physical port numbers) for both extensions: All we need to do is swap ID1 extension with ID2 extension and…

I do not like auto attendants

Or at least I used to. Back in the day when phone systems started to become more like computers everyone jumped on the auto attendant bandwagon. They made them more complicated than quantum physics. Callers would get lost in the menus and complain "I just want to talk to a real person". Maybe you remember those days...or still run into…

as a Service

We all use services every day and have been for many decades if not centuries. These services are not electronic. Obvious services such as hydro, water, natural gas and sewer we use all of the time and we pay a monthly recurring bill. We cannot afford or do not have the skills, at least in most cases, to provide these…

One Pipe

One Pipe—and how it helps you with your business phones When I was a kid in elementary school, I remember teachers talking about the idea of having "one pipe" into our houses that would replace TV and phone. I am dating myself a bit because when I was in school the Internet did not exist, at least not for the…

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