6 Mistakes You’re Making With Your New Business Phone System That is Costing You Money

You’ve done everything right this time round! You took the advice of a qualified business phone expert and installed the newest and best business phone system you could get your hands on. (This was after a phone business expert carried out a thorough analysis of your business, staff and customer needs as well as your growth potential). In a nutshell,…

Hot desking – login to a phone to make it your own

What is Hot Desking? Hot Desking lets you login to any office phone to make it your own in less than 10 seconds. This avoids reprogramming or re-wiring and gives you access to your extension anywhere in your office. According to Avaya, the award manufacturer of business telephones, "Hot Desking allows users to log in at another phone. Their incoming…

43% Boost in Productivity with a Wireless Headset at Work

Did you know that using a headset can improve your productivity at work? The latest statistics on headset use indicate that headsets can boost productivity in workplaces by approximately 43%. "67% of members in the experimental group reported at least some decrease in the severity of neck, back, and shoulder discomfort." Since it’s inevitable to communicate using your telephone at work,…

Home Automation/IoT

You may have heard some of the hype around home automatation or IoT in the news. When I look at it over the past couple of decades I see that some type of automation has be happening and improving for a while. We have had plug-ins on a timer that can turn devices like lights on at night automatically often…

What Causes Crackling Noise on Phones Lines? Top 6 Causes of Phone Line Noise

Do you experience crackling, static, screeching, popping, buzzing or ''hum'' noises on your phone line? If yes, you have a noisy phone line. Noisy phone lines pose many problems. First and foremost, they make phone conversations difficult (if not impossible). A noisy phone line can also affect your internet performance/speed if you are using a dial-up or DSL connection. It…

Learn to program IPO series: ICR

In today's blog you will learn about the Incoming Call Route and how it is used to direct calls from the dial tone provider to the destination on your PBX (phone system). This destination most commonly would be an AA (auto attendant), 1 deskphone phone, a group of deskphones, or voicemail prompt. In Manager go to the Incoming Call Route…

Learn to program IPO Series: Auto Attendants

In this series of blogs I will discuss and explain how to program some basic and more than basic features of IP Office.The features and programming in this series will be shown on release 10.1 and may differ from your release. You will also see differences in programming as no two systems are the same. Over the next couple of…

Now I see you…

Why would you want surveillance video for your business? One of the biggest benefits is a deterrent to crime and theft prevention. Another benefit would be monitoring punctuality or productivity of staff. A record of activity can be stored to be reviewed later. So footage from stored videos can help you make correct and fair decisions when settling disputes and…

Take and make calls from anywhere… almost

Sure, most of us have cell phones and we can make and take calls from anywhere already. But what if... you do not want to give out your cell number and you want people to call you at your deskphone; you only want to deal with one voicemail box; someone calls you on your landline and you are out of…

Switching digital extensions in IP Office

Let's suppose that Jane is at extension 2001 and Bob is at extension 2002. Bob and Jane will be switching offices. How do we switch their phone extensions? After logging in to Manager and navigating to Extensions we find the IDs (physical port numbers) for both extensions: All we need to do is swap ID1 extension with ID2 extension and…