Teleco Improves Mobile Work Experience for Small to Mid-Sized Businesses

Leading Managed Technology Services Provider Drives Productivity and Employee Satisfaction

THUNDER BAY, ON – December 14, 2023 – TELECO, a leading managed technology services provider (MTSP), announced today new solutions to enhance the mobile work experience for small to mid-sized businesses (SMBs). As remote and hybrid work environments have become the norm, SMBs must provide employees with robust communication and collaboration capabilities. Advanced technology solutions for mobile employees have shifted from “nice-to-have” to “absolute necessity”. By improving mobile communication capabilities, TELECO is empowering SMBs to increase their employees’ productivity, foster collaboration, and ultimately, drive client satisfaction.

Every business is looking for ways to increase efficiency as they grow. One of the first ways to achieve that is to ensure that an organization’s unified communications system provides employees with access to whichever form of instant messaging/SMS texting capabilities necessary to reach clients/coworkers on-the-fly. For example, if a real estate agency needs to coordinate open house schedules and gather real-time feedback from both agents and brokers simultaneously, their underlying phone system needs to equip them with group messaging capabilities that integrate IMs/SMS texts into a single thread of conversation. Mobile messaging is integral to teams that need to collaborate quickly and seamlessly.

Another simple, yet effective way to boost productivity is to optimize call routing. For example, if staff are not available at their desk, every voice/VoIP system needs to automatically redirect calls so they go to the right person, without sending clients on an “out-of-office” scavenger hunt. Autoresponders should be redundant not a requirement for clients to reach an organization. For example, a home healthcare provider might have clients who cannot afford to waste time being rerouted from one person to the next, over and over, especially if they have a time-sensitive health issue. Automated call routing can permanently fix this type of problem, so patients are not shuffled around from office staff to field nurses to voicemail. Intelligent call routing is especially vital in these types of industries and can boost productivity for remote teams in any field.

AI applications are also incorporated into the technology which can listen to conversations, analyze interactions and suggest solutions for improvement based off of real client conversations. This application helps SMBs improve customer experience.

“Flexible mobile capabilities are crucial for SMBs in today’s work environment,” said Penny Belluz, Director of Operations at TELECO. “Our solutions enable seamless communication, effective collaboration and complete access to business tools regardless of location. This allows our clients to improve productivity and drive their business forward.”

As the workforce grows more mobile, businesses must provide tools to connect and collaborate from anywhere. Teleco tailors solutions to equip SMBs with the mobile capabilities needed for success today and growth tomorrow.


TELECO is a locally  owned Managed Technology  Service Provider, committed to  delivering innovative and cutting edge solutions and products in  Thunder Bay and Northwestern Ontario since 1985. A lot has  changed in 38 years and we are  proud of how we have evolved to  understand our clients’ needs and  assist them to implement and  maintain technology to benefit their business. As an outsourced Managed Technical Service Provider, we  give businesses a lower cost  alternative and a higher level of service. We are here to offer  scalable solutions to help simplify  and alleviate the IT issues that  come with running a business. We  strive to make your business our  business and help clients with a  proactive approach to all their IT  spending by creating a reachable  technology roadmap that is  affordable. Our goal is to help  business owners take control of  their IT budget instead of being  reactive. Working with you we  create a strategic plan for all your  technology for immediate improvements and sustainable  growth over time.