Beyond the Ringing: The Strategic Impact of On-Hold Music and Messaging

Beyond the Ringing: The Strategic Impact of On-Hold Music and Messaging Every detail matters when creating a positive and memorable customer experience in the dynamic and competitive business world. One often overlooked aspect that can significantly impact customer perception is music on hold and on-hold messaging. Particularly during the holidays, when businesses are bustling with activity, incorporating a harmonious hold…

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Beyond the Cloud: Navigating Internet Outages with Teleco’s VoIP for Uninterrupted Business Communication

Ensuring uninterrupted communication is paramount in today's business landscape, and a dependable telephony system plays a pivotal role in achieving seamless connectivity.  One prevalent concern voiced by clients transitioning from on-premise hardware to VoIP pertains to the potential vulnerability of their phone systems in the event of internet disruptions.  Addressing this valid concern head-on, our Cloud VoIP business phone system…

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business profitability

Teleco Drives Small to Mid-Sized Businesses’ Profitability and Performance with the Latest in Integrated Contact Center Technology

THUNDER BAY, ON –June 9, 2023 TELECO, a leading managed technology services provider (MTSP), announced today that the company is delivering the latest in Integrated Contact Center (ICC) technology to the region’s small to mid-sized businesses (SMBs). TELECO ’s technology is designed to help organizations with contact centers and customer service departments enhance their customers’ experience and drive their employees’…

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Flower Shop

The Benefits of VoIP for Small Business: Why You Should Make the Switch

In today's digital age, businesses need to stay connected with their customers and employees to remain competitive. Voice over Internet Protocol (VoIP) technology has emerged as a valuable tool for businesses of all sizes, especially small businesses. VoIP technology enables businesses to make and receive calls over the internet instead of traditional phone lines. Adopting VoIP technology can bring several…

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Tech Tip Tuesday

Tech Tip Tuesday | uCloud Contacts

Contacts - uCloud Tuesday September 20th, 2022 In this weeks Tech Tip, IT Technician Geoff Holtby  walks you through the basic steps of adding contacts.  This easy walkthrough helps you setup contacts and even instant message them though the web. To view all of our tech tips click here. Watch it below or on our YouTube channel. Don't forget to…

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