Teleco Explains the Power of Productivity and Profitability from Cloud Voice THUNDER BAY, ON – January 25, 2024 - It’s no secret that the business world isn’t what it used to be. Simply put, the old age of operating within the normal hours of 8-5pm is an outdated paradigm. The traditional workforce is no longer the norm and remote workforces…
Beyond the Ringing: The Strategic Impact of On-Hold Music and Messaging Every detail matters when creating a positive and memorable customer experience in the dynamic and competitive business world. One often overlooked aspect that can significantly impact customer perception is music on hold and on-hold messaging. Particularly during the holidays, when businesses are bustling with activity, incorporating a harmonious hold…
Do you experience crackling, static, screeching, popping, buzzing or ''hum'' noises on your phone line? If yes, you have a noisy phone line. Noisy phone lines pose many problems. First and foremost, they make phone conversations difficult (if not impossible). A noisy phone line can also affect your internet performance/speed if you are using a dial-up or DSL connection. It…
In this blog I will be covering adding and removing buttons on digital and IP phones for IP Office. I will be covering the basic button options that are used most of the time. Those are buttons like Appearance, Park, User, Twinning, Do not disturb, quick dial, and so on. There are over a 100 button options used for very…
Having a list of common numbers with easy access on your phone rather than on a sheet of paper taped to your wall makes sense in my world. So in this article I will show you how to add and remove shared contacts as well as personal contacts on an extension for the Avaya IP Office. You can add them…
