Learn to program IPO series: Phone buttons

In this blog I will be covering adding and removing buttons on digital and IP phones for IP Office. I will be covering the basic button options that are used most of the time. Those are buttons like Appearance, Park, User, Twinning, Do not disturb, quick dial, and so on. There are over a 100 button options used for very…

Learn to program IPO series – Directories

Having a list of common numbers with easy access on your phone rather than on a sheet of paper taped to your wall makes sense in my world. So in this article I will show you how to add and remove shared contacts as well as personal contacts on an extension for the Avaya IP Office. You can add them…

​Is the desk telephone dying?

Why not just use cell phones, email and chat tools? While this solution may work for a one man/woman business, it will not work well at all for a larger company....so most businesses. You might say "Well, I already own a cell phone so it will cost me more to have a phone system as well". That is true except…

Been Busy…

I am behind schedule in posting my blog article this month. We are quite busy at Teleco...it is a good problem to have...I have 12 IP Office systems currently on the bench getting ready to install in the next few weeks and a couple more that will need to be provisioned in the next week or two. So as you…

How to create a Hot Desk user

Hot Desking allows any one in the office to login to any office phone and use that phone as if it was their own personal office phone. This article will discuss how to set up a Hot Desk user. You need to set up passwords. We have videos below if you prefer to learn through watching. After pulling a config from…

What is Hot Desking?

Hot Desking lets you login to any office phone to make it your own in less than 10 seconds. This avoids reprogramming or re-wiring and gives you access to your extension anywhere in your office. According to Avaya, the award manufacturer of business telephones, "Hot Desking allows users to log in at another phone. Their incoming calls are rerouted to…

Rebooting IP Office

Well, you have been instructed to reboot you phone system either by a Teleco staff or you have a need to reboot due to a programming change. There are a few ways to reboot: Immediate, Timed, or When Free. If you need to reboot without the need to make configuration changes then when in Manager select File ➞ Advanced ➞…

I do not like auto attendants

Or at least I used to. Back in the day when phone systems started to become more like computers everyone jumped on the auto attendant bandwagon. They made them more complicated than quantum physics. Callers would get lost in the menus and complain "I just want to talk to a real person". Maybe you remember those days...or still run into…

One Pipe

One Pipe—and how it helps you with your business phones When I was a kid in elementary school, I remember teachers talking about the idea of having "one pipe" into our houses that would replace TV and phone. I am dating myself a bit because when I was in school the Internet did not exist, at least not for the…