Why Voicemail is Good For Your Business

Top 7 Reasons Your Clients want to leave you a voicemail message Some business owners don’t find voicemail good for business. There are a number of reasons behind this the most notable revolving around the fact that some employees use voicemail to hide from calls. Although this is true to some extent in certain office settings, employees (as well as…

Everyone likes free

Free and open source software (FOSS) is amazing. Webopedia defines FOSS as "FOSS programs are those that have licenses that allow users to freely run the program for any purpose, modify the program as they want, and also to freely distribute copies of either the original version or their own modified version.". Open source has come along way in the…

​Is the desk telephone dying?

Why not just use cell phones, email and chat tools? While this solution may work for a one man/woman business, it will not work well at all for a larger company....so most businesses. You might say "Well, I already own a cell phone so it will cost me more to have a phone system as well". That is true except…

Hosted Phone System

[vc_row][vc_column][vc_column_text]A hosted phone system is a phone system in the Cloud not at all like the image above. This image shows a system at the beginning of telephony and a Cloud system is the latest in technology. As you likely know the Cloud refers to the collection of computers somewhere and all over the Internet. Phone systems do not need…

Been Busy…

I am behind schedule in posting my blog article this month. We are quite busy at Teleco...it is a good problem to have...I have 12 IP Office systems currently on the bench getting ready to install in the next few weeks and a couple more that will need to be provisioned in the next week or two. So as you…

What is SIP?

Only the current big thing in telephony! SIP stands for Session Initiation Protocol and is a subset of Voice and Video over IP (VVoIP) or audio and video over the same network infrastructure that your data flows. That is, your data network and the Internet. SIP is everywhere and it is likely that the audio on the analogue lines entering…

How to create a Hot Desk user

Hot Desking allows any one in the office to login to any office phone and use that phone as if it was their own personal office phone. This article will discuss how to set up a Hot Desk user. You need to set up passwords. We have videos below if you prefer to learn through watching. After pulling a config from…

What is Hot Desking?

Hot Desking lets you login to any office phone to make it your own in less than 10 seconds. This avoids reprogramming or re-wiring and gives you access to your extension anywhere in your office. According to Avaya, the award manufacturer of business telephones, "Hot Desking allows users to log in at another phone. Their incoming calls are rerouted to…

Rebooting IP Office

Well, you have been instructed to reboot you phone system either by a Teleco staff or you have a need to reboot due to a programming change. There are a few ways to reboot: Immediate, Timed, or When Free. If you need to reboot without the need to make configuration changes then when in Manager select File ➞ Advanced ➞…

I do not like auto attendants

Or at least I used to. Back in the day when phone systems started to become more like computers everyone jumped on the auto attendant bandwagon. They made them more complicated than quantum physics. Callers would get lost in the menus and complain "I just want to talk to a real person". Maybe you remember those days...or still run into…