Having a list of common numbers with easy access on your phone rather than on a sheet of paper taped to your wall makes sense in my world. So in this article I will show you how to add and remove shared contacts as well as personal contacts on an extension for the Avaya IP Office. You can add them…
In this series of blogs I will discuss and explain how to program some basic and more than basic features of IP Office.The features and programming in this series will be shown on release 10.1 and may differ from your release. You will also see differences in programming as no two systems are the same. Over the next couple of…
What is the benefit of a good looking, well designed and manageable cabling room/LAN room or network infrastructure? Sure it looks nice but network traffic does not care...or does it?. Why not shove all your equipment on a shelf in the IT person's office or under her desk? Why not have switches all over the building if you have run…
Free and open source software (FOSS) is amazing. Webopedia defines FOSS as "FOSS programs are those that have licenses that allow users to freely run the program for any purpose, modify the program as they want, and also to freely distribute copies of either the original version or their own modified version.". Open source has come along way in the…
IT services comes in a variety of flavours but rendered down to 2 main options: Managed service model and break/fix service model. Below are definitions of both models: Managed Service model A managed services provider (MSP) is most often an information technology (IT) services provider that manages and assumes responsibility for providing a defined set of services to its clients…
